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Need a custom solution? Get connected with one of our sales reps to see what we can do for you.
Contact Us

Need a custom solution? Get connected with one of our sales reps to see what we can do for you.
Contact Us

Limited Warranty for Supreme Truck Bodies

WARRANTY COVERAGE

Supreme Corporation (“Supreme,” “we,” or “our”) warrants each truck body manufactured by Supreme (“Product”) as follows:

White Surfaces and Leaks. For a period of one (1) year from the date of sale Supreme warrants that the white FRP, white painted, and/or white decaled surfaces of Product(s) will be free from defects in materials and workmanship and the roof and walls of Product(s) will not leak under ordinary weather conditions.
Bulkhead to Bumper. For a period of three (3) years or thirty six thousand (36,000) miles from the date of sale, whichever is first to occur, Supreme warrants that the Product(s), except as to White Surfaces and Leaks as warranted separately above, will be free from defects in materials, workmanship, and rust-through corrosion.
Structural. For a period of five (5) years from the date of sale Supreme warrants that the main body structural components of the Product(s) (specifically, the roof structure, perimeter wall structure, rear frame, door frames, and steel floor foundations) will be free from defects in materialsand workmanship.

 

EXCLUSIONS
Supreme excludes coverage for any item not specifically warranted above, including but not limited to the following items:

  • Defects in separately manufactured products (items not manufactured by Supreme, but installed by Supreme at the customer’s request) such as, but not limited to, chassis, power unit, motors, refrigeration and air conditioning units, cargo holding devices, liftgates, lightbulbs, and moveable bulk heads. These products may be warranted by their individual manufacturers. A copy of their warranty, if available, has been included in your owner’s packet. Installation of these separately manufactured products is warranted for 120 days from such installation.
  •  Deterioration due to normal wear, tear, and exposure.
  • Damage caused by negligent use, misuse, abuse, loading the Product beyond its gross weight limitations, hazardous or corrosive cargo, accident, acts of God, or other contingencies beyond the control of Supreme.
  • Damage caused by use of forklifts, pallet jacks, and similar equipment unless the Product is specifically designed for use with such equipment.
  • Damage caused by failure to perform any reasonable, customary, and necessary maintenance procedures or that specified by Supreme in any owner’s manual or warning labels.
  • Tightening of U-bolts and damage caused by failure to tighten U-bolts at recommended intervals.
  • Damage attributable to alterations done without Supreme’s approval.
  • Parts or aftermarket products supplied by the customer.
  • Products mounted to the chassis by anyone other than Supreme or its authorized mounting facilities.
  • Mounting, U-bolts and other mounting components, and rear overhead door adjustments are not covered after (30) days from the date of sale.
  • Color fading and/or FRP cracking when any resin color, paint color, or decal color other than white is used.

 

REMEDIES
At our option, we will repair, replace, or refund the purchase price paid for any Product verified by Supreme to be defective during the applicable warranty period. Your legal remedies with respect to Products are limited exclusively to the right to repair, replacement, or repayment of the price.

 

ARRANGING SERVICE
You must promptly (not to exceed thirty (30) days from the date of first appearance of the defect) notify Supreme of any warranty claim either directly at 800-557-2785 or through a Supreme-authorized dealer or distributor. Supreme will replace a defective item only if you make available to us the defective Product or part free and clear of all liens and encumbrances. Prior to warranty service, your dealer or distributor must verify serial number and purchase date with Supreme in order to ensure warranty eligibility. In order for a repair to be paid under this Warranty, service must be provided by a Supremeapproved facility and Supreme must verify the defect prior to commencement of any warranty service. You must ensure your dealer or distributor contacts Supreme to receive a repair authorization number which authorizes the dealer or distributor to perform the remedy elected by Supreme. All repairs must be completed and invoices for the same submitted within ninety (90) days of issuance of the repair authorization number. Supreme will not pay shipping or transportation charges to transport the Product to or from a repair facility.

 

LIMITATIONS
This Warranty is made to the original purchaser for Products installed on the original chassis; it is nontransferable. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No dealer, distributor, agent, representative of Supreme, or any other person is authorized to make any representation or a promise of warranty concerning Supreme Products on behalf of the company except to refer the purchaser to this Warranty. This Warranty excludes all incidental and consequential damages, including but not limited to: transportation to and from the dealer, distributor, or Supreme for warranty service, loss of time, loss of cargo, loss of use, loss of revenues, salaries or commissions, interest and finance charges, lodging, towing charges, bus fares, car rentals, fuel expense, telephone charges, inconvenience, and costs of repairing or replacing other property that is damaged due to a defect in the Product.

 

WARRANTY FAQs

What Does This Warranty Cover?
This Warranty covers all material and workmanship in every product manufactured by Supreme that is installed on a 2016 model year chassis or newer, which is found by Supreme to be defective in material or workmanship. This Warranty is specifically in lieu of all other express warranties on the part of Supreme.

What Does This Warranty Not Cover?
This Warranty does not cover:

  1. Defects in the chassis and/or power unit.
  2. Defects in separately manufactured products not produced by Supreme such as, but not limited to, refrigeration and air conditioning units, cargo holding devices, and moveable bulk heads.
  3. Deterioration due to normal wear, tear, and exposure.
  4. Repairs made necessary by negligent use, misuse, abuse, loading the unit beyond its gross weight limitations, accident, acts of God, or other contingencies beyond the control of Supreme.
  5. Repairs made necessary by reason of the failure to follow ordinary maintenance procedures as recommended by Supreme.
  6. Repairs made necessary by reason of repairs or alterations done without Supreme’s approval.
  7. Installed parts or after market products supplied by the customer.

Who Is Covered?
This Warranty covers all owners within the warranty period from the original in-service date.

What Is The Period Of Coverage?

  1. Supreme Corporation (“Supreme,” “we,” or “our”) warrants each truck body manufactured by Supreme (“Product”) as follows:
    White Surfaces and Leaks. For a period of one (1) year from the date of sale Supreme warrants that the white FRP, white painted, and/or white decaled surfaces of Product(s) will be free from defects in materials and workmanship and the roof and walls of Product(s) will not leak under ordinary weather conditions.
  2. Bulkhead to Bumper. For a period of three (3) years or thirty six thousand (36,000) miles from the date of sale, whichever is first to occur, Supreme warrants that the Product(s), except as to White Surfaces and Leaks as warranted separately above, will be free from defects in materials, workmanship, and rust-through corrosion.
  3. Structural. For a period of five (5) years from the date of sale Supreme warrants that the main body structural components of the Product(s) (specifically, the roof structure, perimeter wall structure, rear frame, door frames, and steel floor foundations) will be free from defects in materials and workmanship.

What Will We Do To Correct Defects?
We will repair or replace, at our option, without charge for parts or labor, any defective part covered by this Warranty.

What Will We Not Do?
We will not pay shipping or transportation charges.

How Do You Get Service?

  1. You should immediately contact the dealer or distributor from whom the unit was purchased. Should such be impossible or impractical because of traveling or permanent movement from the geographical area where the unit was purchased, the nearest authorized Supreme dealer or distributor, or Supreme itself, should be contacted. If a dealer or distributor is contacted, that dealer or distributor should implement steps to repair, or replace, or have repaired, or have replaced, the unit. Such steps may include referring the owner to the manufacturer for assistance. In any event, delivery of a unit to the dealer or distributor, or to Supreme, as well as the return of the unit to the owner, shall be at the owner’s expense.
  2. Replacement of a defective part will occur only when the original purchaser makes available to Supreme the defective unit or part free and clear of all liens and encumbrances.
  3. Prior to warranty repairs, the dealer or distributor must verify unit number, purchase date, and original ownership.
  4. The dealer or distributor must obtain an authorization number from the manufacturer if the pending claim is over One Hundred Dollars ($100.00).

What Must You Do To Keep The Warranty In Effect?
You must perform reasonable and necessary maintenance upon the unit and use the unit in accordance with Supreme’s directions and recommendations, paying particular attention to the warning and instruction labels provided by Supreme.

What Other Conditions Or Limitations Apply To This Warranty?

  1. This Warranty excludes transportation to and from the dealer or manufacturer to get warranty services, loss of time, loss of use, loss of revenues, salaries or commissions, lodging, towing charges, bus fares, car rentals, gasoline expense, telephone charges, inconvenience, or other incidental damages.
  2. This Warranty excludes the cost of repairing or replacing other property that is damaged because of a defect in the unit as well as other consequential damages.**Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.
  3. THE IMPLIED WARRANTY OF MERCHANTABILITY, AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE, IS LIMITED TO THE THREE (3) YEAR 36,000 mile DURATION OF THIS WRITTEN WARRANTY. **Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
  4. No dealer, distributor, agent, representative of Supreme, or other person is authorized to make any representation or a promise of warranty concerning Supreme products on behalf of the company except to refer the purchaser to this Warranty. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

What Do You Do If A Separately Manufactured Part Is Defective?

  1. Our Warranty does not cover defects in separately manufactured products not produced by Supreme. These products may be warranted by the individual manufacturers. A copy of their warranty, if available, has been included in your owner’s packet.
  2. If service or parts are required for these products, refer to the furnished list of factory authorized service centers. If the list is not available for the particular product, write or call the manufacturer concerned to obtain the location of the nearest authorized service center.

How Does State Law Relate To This Warranty?
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Addendum to Warranty Policy
Supreme Requires:

  1. All Repair Orders must be received by Supreme within 60 days of the completion date.
  2. Light Bulbs are not reimbursable after (30) days in service.
  3. Rear overhead door adjustment is not reimbursable after (30) days in service.
  4. Paint; Supreme Warranty on paint is Limited to (1) Year from date of original purchase.